You can set up webhooks on agents so that you can listen to events in realtime or for post-call automation.

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Adding Webhooks

To get data from the agent during a call, you can add a webhook and assign it to listen for specific events. Let’s send a POST request to “https://example.com” every time a call ends.

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EventTypes

The full list of EventType is listed here:

  • EVENT_MESSAGE: A message in the conversation.
  • EVENT_ACTION: An action taken during the conversation.
  • EVENT_PHONE_CALL_CONNECTED: Indicating the phone call has connected.
  • EVENT_PHONE_CALL_ENDED: Indicating the phone call has ended.
  • EVENT_TRANSCRIPT: The transcription of the entire conversation.
  • EVENT_RECORDING: The recording of the conversation has become available.
  • EVENT_HUMAN_DETECTION: Indicating whether a human or a machine has picked up the phone.
VoicesActions