Actions

Vocode agents can decide to take actions synchronously during calls. There are two ways to configure actions:

See Action Triggers for information on how to configure triggers. Below is the list of actions that an agent can perform:

EndConversation allows the agent to end the call, e.g. if the user says “Goodbye!”

DTMF allows the agent to hit dial tones during a call, e.g. navigating a phone tree

TransferCall allows the agent to transfer the call to another phone number

You can attach these as IDs to your phone number agent as follows:

You can also add these as actions as raw payloads as follows:

ExternalAction allows your agent communicate with an External API and include the response as context in the conversation.

Allows your agent to conference in another party into the call.

On this page